FAQs | Birdee Sport
Frequently asked questions
We aim to dispatch orders within 24 hours of them being placed.
Free regular post on all orders over $80.00, with a $10.00 regular post charge for all orders under $80.00 delivery within approximately 3-7 business days.
Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery.
We recommend providing a suitable daytime delivery address to ensure someone is available to receive your order. If not, your order will be taken to the closest post office for collection. You should receive a collection card
To request a change of any nature please contact our Customer Service team as soon as possible and we will do our best to make your requested changes.
Naturally, if your order has already been dispatched, we are unable to make any changes to your order.
If you wish to return a garment, your item:
• Must be in the same condition you received it
• Must be returned within 14 days
• Has not been worn
• Is not soiled or damaged
• Has its original tags attached
• Is in its original packaging
Once we receive your return in the above condition, a refund will be processed to your method of payment within 24 hours. Please note that the cost of return is at the Customer's Expense.
We welcome enquiries regarding help with our styles when choosing an outfit making sure your experience is enjoyable.
We are also happy to help with enquiries for Team Events, please email for further terms and conditions.
Yes, our Australian website ships to all international locations.
If you have any general queries regarding cancellation or change of an order please email us at firstname.lastname@example.org and one of our team will respond as quickly as possible.
Or call our Sydney Office on + 61 2 8008 0020 between 9.00am and 5.00 pm AEST.